All Slush Machines Include Free Delivery!

Returns & Refunds

What is the warranty information on your slush machines?

Eskimo Joe's Limited provides an onsite, manufacturer warranty against defects in materials and workmanship for Eskimo Joe's branded slush machines. You can view the full slush machine warranty information here.

If you think your slush machine may be faulty, we’ll do our best to resolve the problem as quickly as possible. If the slush machine is faulty, we’ll offer you a resolution in accordance with your legal rights.

What do I do if I want to return the slush machine ?

We're happy for you to unpack the slush machine and inspect it properly. 

If you simply change your mind, and have not used or installed the slush machine, you are entitled to cancel and return your order within 14 days of receipt of shipment.  Where you have not used or installed the slush machine and it is returned repacked, undamaged, and complete in the original packaging with an approved return merchandise number (RMA) by a Customer Service Associate, you will be eligible for a full refund, less the cost of return transport. 

If you return a slush machine you believe may be faulty we will either inspect the slush machine and/or investigate any claimed defect or error, and where applicable, process a refund, replacement or store credit.

On inspecting the returned machine if we do not believe a refund, replacement or store credit is applicable your claim will be rejected, and you will be liable for the cost of return transport plus any re-stocking, cleaning, inspection and repackaging charges.

However, if you have used or installed the machine and then want to return it, you may be liable for the cost of return transport plus a re-stocking, cleaning, inspection and repackaging charge of 80% of the value of new slush machines, and 60% of the value of approved used slush machines.

Before you request to cancel and return, make sure that your slush machine is eligible. If the slush machine you purchased isn’t returnable or refundable per Eskimo Joe’s Returns and Refunds policy, you will be notified by a Customer Service Associate.

What about any other items I have ordered?

If you have made an error on your order for syrups, consumables, point-of-sale, accessories, or optional extras; or if you’re not happy with the item; or if you simply change your mind, you are entitled to cancel and return your order within 14 days of receipt of shipment.

When cancelling an item you have wrongly ordered; or are not happy with; or have simply changed your mind, you may be liable for the cost of return plus a re-stocking and processing charge of 25% of the item value.

Before you request to cancel and return, make sure that your item is eligible. If the item you purchased isn’t returnable or refundable per Eskimo Joe’s Returns and Refunds policy, you will be notified by a Customer Service Associate.

When cancelling an order you may be liable for the cost of return.Eskimo Joe’s does not accept cancellation and return of the following items:

-Any item without an approved return merchandise number (RMA) by a Customer Service Associate.

-Any item opened or used.

-Any item not in its unused, original packaging.

-Any item where clear payment has not been received.

-Any item that has been damaged in any way.

When seeking to cancel and return order, please contact us via our website.

Once you have contacted us we will investigate your request and advise you whether your product may be cancelled, returned, replaced, refunded or store credit issued and, if approved, we will provide you with a Return Authorisation and instructions on how to proceed.

Once an item is returned we will process a refund, replacement or store credit. If we do not believe a refund, replacement or store credit is applicable upon inspecting your goods your claim will be rejected, and you may be liable for the cost of return plus a re-stocking and processing charge of 25% of the item value.

Refunds will be issued using the payment method used for purchase.

Store credits will be issued to the account used to purchase the goods.

Where applicable any refunds or store credits will be made after deductions for the cost of return and processing charge.

We aim to process refunds and replacements within 10 business days of receipt by us of the return.

Your refund will be issued in the same currency as your payment for the items was made.

It may take up to an additional 10 business days after your credit is applied for it to post to your account.

Can I change, or cancel my order?

If you need to change or cancel your order please contact us as soon as possible by submitting a request via our website. We do our best to ship orders as quickly as possible, if your order has progressed too far to be cancelled you will need to lodge a return once you receive it - you can read more about that above.

If you contact us before your order has progressed too far to be cancelled we are able to cancel your order so that you can make a new order as we are not able to make changes to orders where payment has been completed.

What do I do if I received a faulty, incorrect or damaged item?

Eskimo Joe’s offers returns for faulty, incorrect, or damaged items within 30 days of receipt of shipment. If the item you purchased isn’t returnable or refundable per Eskimo Joe’s Returns and Refunds policy, you will be notified by a Customer Service Associate.

You are entitled to a refund, replacement or store credit for any Eskimo Joe’s item that arrives faulty, damaged or leaking, or wrongly delivered.

Any warranty for equipment purchased through Eskimo Joe’s Online Content may apply in addition to our returns policy.

Before you request a return a replacement, a refund or store credit, make sure that your item is eligible.

Eskimo Joe’s does not accept returns of the following items:

-Any item without an approved return merchandise number (RMA) by a Customer Service Associate.

-Any item opened or used.

-Any item not in its unused, original packaging.Any item where clear payment has not been received.

When seeking a return on a product, please contact us via our website.

Once you have contacted us we will investigate your issues and advise you whether your product may be returned, replaced, refunded or store credit issued and, if approved, we will provide you with a Return Authorisation and instructions on how to proceed.

Once an item is returned we will either inspect your goods and investigate any claimed defect or error, and where applicable, process a refund, replacement or store credit.

If we do not believe a refund, replacement or store credit is applicable upon inspecting your goods your claim will be rejected, and you may be liable for the cost of return.

-Refunds will be issued using the payment method used for purchase.

-Store credits will be issued to the account used to purchase the goods.

-We aim to process refunds and replacements within 10 business days of receipt by us of the return.

-Your refund will be issued in the same currency as your payment for the items was made. It may take up to an additional 10 business days after your credit is applied for it to post to your account.